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Activities,
General
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Saturday's snowfall brought approximately 12" of snowfall, reduced visibility, high winds and... a Yeti? This rare sighting was caught on film. Check out video below.
Mystic Mountain is scheduled to open December 24, 2009 with 100% of terrain open! Mystic Mountain's average base is approximately 16" - 36," snowmaking is still in progress and additional natural snowfall is expected throughout the week. Get ready for one snowtastic opening weekend!
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General
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Nemacolin University kicks-off this Monday, December 7, 2009. We are thrilled that author and world-renowned speaker John DiJulius will be presenting his "What's The Secret?" an interactive seminar focusing on the 10 commandments of customer service. Known as "The Authority of Customer Service," John DiJulius has worked for companies such as Nemacolin, Lexus, Nordstrom, Starbucks, Panera Bread, Cheesecake Factory and many more, to help them to continue to raise the bar and set the standard in customer service. Click Here for the complete bio.
"What's The Secret? delves even farther into the customer service experience and, more importantly, explains how to focus the entire organization on this one key element to all business success. DiJulius has once again delivered a fine addition to any business library." -Maggie Hardy Magerko, owner and President of 84 Lumber Company and Nemacolin Woodlands Resort
Click Here to view more testimonials from leaders in almost every industry, regarding the impact John's seminars have had.
This is a seminar you do not want to miss! Click Here to register today... there is time, but seats are going fast!
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General
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When the smell of sweet gingerbread fills the air, it is a sign that the holidays are really here! If you are traveling to our Resort this Thanksgiving Holiday or within the next few weeks, there is no ignoring the Gingerbread Village displayed within our Chateau Lobby. This year's Gingerbread Village took over 100 hours and contains the following ingredients:
A special thanks to all the associates who worked to build this delicious masterpieces for all to enjoy! Happy Holidays from Nemacolin Woodlands Resort!
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General,
Sales and Marketing
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I discussed the simplicities of the loyalty phenomenon in a previous post this summer. It’s the acknowledgment, the sense of urgency and sincerity that make the experience and set the foundation for loyal customers. And then, there are lollipops!
I have been a PNC customer for years, traveling past ten different banks to get to our local branch. Recently, PNC purchased a regional bank and opened a new branch closer to our house. So, naturally my wife decides to start using the new branch closer to home. With a car full of kids, she pulls into the new bank and the crying and screaming begins! “This isn’t the bank where the nice lady gives us lollipops! I want to go to that bank!”
Now, I bet banks across America spend millions of dollars on lollipops every year. I’m certain that meetings have been held about the money that could be saved by cutting out lollipops. What an easy way to save money, increase profits… and lose customers. Thank you to the new branch of PNC for not cutting out lollipops. You still have me.
Steve Yastrow wrote in his book “Brand Harmony” that “the strength of a brand impression in a customer’s mind is not built through powerful messages but by messages that harmonize in the customer’s brain.”
Nothing harmonizes a four year old’s brain like lollipops! And nothing harmonizes in this customer’s brain like happy four year olds, regardless of the increased ATM fees!
Chris Plummer
General Manager
Nemacolin Woodlands Resort
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General
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It was in 1938 when Congress passed legislation designating November 11 as “a day dedicated to the cause of world peace to be hereafter celebrated and known as 'Armistice Day,' marking the end of World War I and honoring World War I Veterans. Today, November 11 is known as Veteran's Day, a legal holiday that honors Veterans of all wars and the military currently serving. As we honor our military service men and women today we should take a moment to look back on what this nation over the years has overcome. While in the wake of the Fort Hood tragedy, a national holiday that should each year hold a strong significance seems to take on a stronger sense of gratitude and meaning this year. This reminds us of an opportunity our Resort had this past September when various squadrons from the 911th Airlift Wing set to deploy to Iraq and Afghanistan, stayed at Nemacolin for a few days for a program that was designated to ease the leading deployment for these troops and their families. During their stay our resort and our associates truly felt that we had experienced an opportunity to give back to them for the sacrifices they make each day for us. This Veteran's Day Nemacolin would like to take a moment and thank the 911th Airlift Wing, we are thinking of you and your families. We would also like thank you thank ALL our nations’ military, past and present for the commitment and sacrifices they make daily. Let’s not just thank you during this day but everyday for what you do.
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Gourmet
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Just as the seasons change in the beautiful hills of the Laurel Highlands in Farmington, Pennsylvania, Nemacolin Woodlands Resort begins preparing for their new seasonal offerings. The most wonderful, welcoming and highly anticipated change of the season… Aqueous is moving into Autumn.
That’s right, ladies and gentlemen, unlike years past, our Aqueous team of service and culinary professionals will be moving in with our established Autumn professionals for you to continue to enjoy the award-winning cuisine and service all year long!
We welcome guest's opinions and ideas and more importantly, we listen. Aqueous Restaurant has become a favorite among Nemacolin's Restaurant Collection. A modern steakhouse with a focus on locally raised meats and produce, Aqueous has seen much success and high demand! Since Aqueous closes with Falling Rock Hotel, Nemacolin is proud to announce that the Aqueous' menu and Chef, Sean Eckman will be relocating during the winter season to Autumn! Starting November 4, 2009, guests can dine at Autumn but enjoy the flavors and options only previously available at Aqueous Restaurant. Stay tuned... a new restaurant option will be arriving during the Spring 2010!
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General
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To All Interested Parties:
Nemacolin Woodlands Resort has recently been blessed by receiving both a white and black buffalo from a local resident. We have since discovered that there is sacred significance to a wide variety of people throughout the world. We understand that there is a responsibility not only to ensure the care and good health of these animals, but also to allow them to be seen and experienced by everyone. It is our goal to promote education and knowledge not only of the buffalo themselves, but also of their historical and spiritual significance.
Recently, there has been some confusion and questions about the Resort’s opinions and actions regarding these animals. Nemacolin has, and will continue to, make all of our animals available to the public. We do not discriminate against, nor at this time endorse, any specific group or individual. It is our hope that all who have interest in coming to the property will do so in a respective manner. We have made the viewing of these animals available for no cost or fee to anyone, and should you be a representative of a group or an individual with interest in holding a ceremony or event, we would be most interested in assisting in any way we can, so please contact us directly.
Again, please understand that our interest is for the well being of the animals and to ensure that access to them is open to all.
Warm regards,
Trey Matheu
General Manager
