Nemacolin Blog
Nemacolin Blog
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General, Sales and Marketing
Surprise Visit!

Here at Nemacolin Woodlands Resort you can expect the unexpected! Like this morning when the Easter Bunny showed up a full 10 days early to deliver an Easter Basket to the child of one of our guests! Whether it is for your family at work, or for your loved ones at home Nemacolin makes sure the eggs not only get delivered on time but sometimes even ahead of schedule.

Thank you Easter Bunny!

P.S. - It is rare to catch a picture of the Bunny, but our Sales Team was hot on his trail. They snapped a quick picture of the bunny as he made his rounds. Nice work!

Answering The Call Of Duty!

I learned a new job this past weekend at Nemacolin. Not since I joined the US Army had I learned a new job.

It was a gorgeous couple of days to do so. Blue, cloudless skies were prevalent and our guests had the Mystic Mountain slopes full, the shooting stands packed and some even stayed inside choosing to be pampered in The Woodlands Spa. It was everything we dream about as leaders. I just wish I was the one being able to snowboard, shoot or spa, but it just wasn't possible.

Nemacolin's rooms were all occupied again and an early group check-in meant that rooms had to be turned by noon. Therefore, we employed our "All Hands On Deck" policy and stepped up to assist our Housekeeping Team.

I have made a lot of beds in my time on this earth having spent ten years in the military. But, my skills were rusty in making tight hospital corners with crisp bedsheets. After a few attempts, I thought, "Well I am not so rusty after all!" Or so I thought. Each time my bed was complete, the supervisor came back and tightened them up... my ego was shot.

She didn't care what or how I did in the military. But thankfully for me, she didn't have a quarter in her hand. Drill Sergeant Dillingham did. He was one of many DI's at Fort Leonard Wood Missouri who would test your proficiency in bed making by bouncing a quarter of our sheets. Back then, that quarter would look like a basketball being dribbled by Lebron. We were outstanding at making a bed in twenty seconds in the US Army.

But that doesn't cut it for Nemacolin. As my supervisor said, "This bed is why people come to Nemacolin!"

"What?" I've been here for 12 years and I never heard that before.

"When our guests come back from their day, this bed will be perfect. It should make all their cares disappear, they need rest," my supervisor explained."And we make sure they get it."

"Ahhh, I see." It really did look inviting after she pulled that Burberry comforter up a little and fluffed the pillows. "Heh, maybe I could sneak a power nap?" I thought, because this is hard work!

No chance. My supervisor made that very clear. She had many things for us to do.

I made the toilet shine. She would make it sparkle. I swept, dusted, and loaded the dishwashers in our townhomes. She complimented me and corrected deficiencies. It was a great system.

And we had a blast. We had managers from all departments helping out their fellow associates. There was singing, teasing, smiles and laughter, all of which are typical when our leaders get together at Nemacolin. Especially when we have important missions to accomplish.

I was able to work with people from Mystic Mountain, IT, Sales, some of our butlers, bellman, valets and our amazing Activities Team.

We did more sweeping scrubbing, polishing and towel folding then I've done in a long time. And I look really good in a maids uniform, maybe better than I did in camo!

Tom Smith
V.P. of Sales
Nemacolin Woodlands Resort

Associates of the Month
Associates of the Month Announced!

Take a moment and join us in congratulating our Associates of the Month. We thank these Associates for their hard work, commitment and above and beyond attitudes. Next time you are visiting Nemacolin Woodlands Resort look for their friendly faces!

Again, Congratulations!!

Associates of the Month

Front of the House
Marjorie Beachy - Reservations

Back of the House
Josh Rankin - Engineering / Mystic Mountain

Leader of the Month
Amber Frazee - Food & Beverage

*Not pictured - Rising Star of the Month, Michelle Lacek - Front Desk

Lessons on Leadership

I have had the pleasure and privilege of meeting and becoming friends with some extraordinary leaders and visionaries. Recently I was at a CEO Leadership Forum at the Penn State Fayette Campus to enjoy a lecture by Mr. Bill Lambert, President and CEO of MSA and I was able to take away the following lessons on Leadership:

Have passion for everything you do, go above and beyond.. be committed to the task and the result!

Have a vision for what you want to do and who you want to be.

Keep moving forward, always be improving and growing, never get lazy or complacent.

Leaders take ownership for everything they do, all decisions… NO EXCUSES!

Ask yourselves these questions - "What lessons have I learned that improve my leadership skills?" and "What leadership motto's do I live by?"

Dennis A. Noonan
Vice President of Sales
Nemacolin Woodlands Resort

Historic Winter!

Wow, what a winter it has been! We have accumulated over 100 inches of natural snowfall during the month of February, making it the snowiest month ever recorded at Mystic Mountain!! Now I know a lot of you are sick of the snow but trust me when I say that March will be the best time of the year to ski Mystic Mountain.

Why is that? Well for one our snow depth ranges from 55-80 inches of base (180 inches this year)! So the conditions are going to be epic all the way until spring. But the number one reason will be the weather. March typically delivers temperatures ranging from 43-60 degrees in the afternoon, and if you have never experienced true “Spring Skiing” this year will be your chance. Soft snow conditions will allow beginners to master their turns and advanced skiers will rip down the mountain and soak in the sun. Don’t wait for the snow to melt to start getting in shape for summer.

Get to Mystic Mountain for your last chance to ski this historic winter!!

See how Mystic Mountain Compares to some popular Colorado ski destinations:

Breckenridge - Colorado:
Base - 70 inches
Snowfall To Date - 194 inches

Crested Butte - Colorado:
Base - 60 inches
Snowfall To Date - 188 inches

Vail - Colorado:
Base - 48 inches
Snowfall To Date - 208 inches

Mystic Mountain - Pennsylvania:
Base - 70 inches
Snowfall To Date - 190 inches

Matt Grobe
Director of Activities
Nemacolin Woodlands Resort