Nemacolin was recently honored to host a luncheon with the Greater Washington Board of Trade with guest speaker Meg Whitman. Meg proved that running a multi billion-dollar corporation is possible on the power of trust. She also found another role for technology beyond saving costs and creating efficiencies. Has your business done this?
We were fortunate to host Meg for a 
powerful lunch to begin her nationwide tour for her new book. In "The Power of Many," Meg who was the President and CEO of eBay, speaks to these two powerful attributes. She also identifies ten core values that steered her and can steer you to success without ethical compromise. During her decade at the helm of eBay, Meg transformed the tiny start-up 
into a nearly $8 billion global powerhouse. She revolutionized the way goods are bought and sold online.
The lunch was powerful and candid. She showed us that trust, authenticity and courage are not naive nor are they a luxury. They are essential tools we need in our business. Meg showed us that achievement can and should be teamed with optimism, trust and honesty. Her book offers the insights and motivation we need to propel ourselves to "the next level, or scale," as Meg said, "in business and in life." As I was driving home, I knew that we do a really good job at her key points, but where can we improve?
It made us delve closely into the trust our guests have when they visit Nemacolin. We have one opportunity to make their visit memorable. How can we engender more trust from our guests? It’s a question we will be working very hard to move to ‘the next scale’ on moving forward.
Meg Whitman was the CEO of eBay from 1998 to 2008, growing the company into an unparalleled engine of global e-commerce. Her thirty-year career includes helping many companies, including Stride Rite, Bain & Company, Procter & Gamble, Disney and Hasbro. In 2009, she announced her candidacy for Governor of California.
Tom Smith
Vice President of Sales
Nemacolin Woodlands Resort
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Leadership
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Associates of the Month
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At Nemacolin Woodlands Resort we pride ourselves in recognizing the associates that make Nemacolin the world-class resort it is. When we ask our guests for feedback during their stay, responses include a variety of experiences regarding our accommodations, dining and amenities. However, the number one response we receive from our guests revolve around customer service, the way we made a guest feel, how a particular associate made their day or stay just that much better and even how a particular associate is on the list of reasons for why they return to our resort.
Front of the House
Beth Guthrie - The WildSide
Heart of the House
Rachel Kreger - Accounting
Rising Star of the Month
Dawn Bodes - Reservations
Leader of the Month
Lori Smith - Food & Beverage
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Leadership
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It was evident this week when we went to Mystic Mountain to check on Terence and his company. Terence bought Mystic Mountain for the day, which means he has all of the slopes and Wild Pete's Tubing Park exclusively for his regional team of managers.
He cares. It's no wonder his region repeatedly sets new corporate financial goals.
As usual, caring was evident in the Nemacolin team as well. When we walked over to the tubing park, most everyone from Terence's company had left and Mike, Shea and Justin were sending tubes down to the bottom of the hill. "That's odd!" we thought. Why was the Snow Operations team doing that when everyone was finished and heading to the WildSide for some more fun?
Mike walked up and said, "You know we have a lot of guests still playing paintball (the field is located below and a several hundred yards away from our tubing park) and we were thinking they were going to be pretty tired, they have been down there a while now. We are going to go over to the field and surprise them. They can get a free ride back up the hill this way."
Brilliant.
And as we were walking back to the parking lot, here came Ben with Jackie on the back of the snowmobile. Jackie does all of the planning for the group. As she smiled ear to ear she said, "Tom, take our picture! We are having a blast! You guys think of everything."
Actually Jackie, we just smile a lot and take pictures. The amazing team at Nemacolin takes care of the rest.
Tom Smith
Vice President of Sales
Nemacolin Woodlands Resort
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Leadership
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No. Not enough. You try, but it isn’t enough. “They*” are doing more with less and “they*” deserve recognition and praise. I know, stuff comes up. Travel gets in the way. Meetings pop up because… you are also doing more with less. Make the time!
Make “them*” aware of your appreciation. You can squeeze in a quick call, text or email. Or make the time to buy “them*” lunch or a drink. Remember, you are nothing without “them.*”
* Insert any of the following for “Them” and “They”: Associates, Family, Wives, Husbands, Kids, Moms, Dads, Pets, Treadmills, Books, Music, Mountains, Rivers, Oceans and anything else that contributes to your success.
Chris Plummer
General Manager
Nemacolin Woodlands Resort
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Activities,
General
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Looking for some outdoor fun? Be sure to check out Mystic Mountain this weekend!
Above average snowfall, paired with our snowmaking efforts have created fantastic ski conditions. The weather forecast is calling for warmer temperatures going into this weekend, so expect the feeling of early spring skiing at its best!
Check out video from last weekend's snowfall. Some friends stop by!
To schedule your Mystic Mountain activities please contact a Resort Sales Specialist at 866.344.6957.
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Activities,
General
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Saturday's snowfall brought approximately 12" of snowfall, reduced visibility, high winds and... a Yeti? This rare sighting was caught on film. Check out video below.
Mystic Mountain is scheduled to open December 24, 2009 with 100% of terrain open! Mystic Mountain's average base is approximately 16" - 36," snowmaking is still in progress and additional natural snowfall is expected throughout the week. Get ready for one snowtastic opening weekend!
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General
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Nemacolin University kicks-off this Monday, December 7, 2009. We are thrilled that author and world-renowned speaker John DiJulius will be presenting his "What's The Secret?" an interactive seminar focusing on the 10 commandments of customer service. Known as "The Authority of Customer Service," John DiJulius has worked for companies such as Nemacolin, Lexus, Nordstrom, Starbucks, Panera Bread, Cheesecake Factory and many more, to help them to continue to raise the bar and set the standard in customer service. Click Here for the complete bio.
"What's The Secret? delves even farther into the customer service experience and, more importantly, explains how to focus the entire organization on this one key element to all business success. DiJulius has once again delivered a fine addition to any business library." -Maggie Hardy Magerko, owner and President of 84 Lumber Company and Nemacolin Woodlands Resort
Click Here to view more testimonials from leaders in almost every industry, regarding the impact John's seminars have had.
This is a seminar you do not want to miss! Click Here to register today... there is time, but seats are going fast!
