Leadership Is About Caring

It was evident this week when we went to Mystic Mountain to check on Terence and his company. Terence bought Mystic Mountain for the day, which means he has all of the slopes and Wild Pete's Tubing Park exclusively for his regional team of managers.

He cares. It's no wonder his region repeatedly sets new corporate financial goals.

As usual, caring was evident in the Nemacolin team as well. When we walked over to the tubing park, most everyone from Terence's company had left and Mike, Shea and Justin were sending tubes down to the bottom of the hill. "That's odd!" we thought. Why was the Snow Operations team doing that when everyone was finished and heading to the WildSide for some more fun?

Mike walked up and said, "You know we have a lot of guests still playing paintball (the field is located below and a several hundred yards away from our tubing park) and we were thinking they were going to be pretty tired, they have been down there a while now. We are going to go over to the field and surprise them. They can get a free ride back up the hill this way."

Brilliant.

And as we were walking back to the parking lot, here came Ben with Jackie on the back of the snowmobile. Jackie does all of the planning for the group. As she smiled ear to ear she said, "Tom, take our picture! We are having a blast! You guys think of everything."

Actually Jackie, we just smile a lot and take pictures. The amazing team at Nemacolin takes care of the rest.

Tom Smith
Vice President of Sales
Nemacolin Woodlands Resort